Rafa — WhatsApp virtual assistant
An automated booking & front-desk system for a medical aesthetics clinic.
“Rafa” chats with patients on WhatsApp in natural language and runs the calendar on her own: she books, cancels and reschedules appointments, checking real-time availability in Google Calendar. It comes with an admin panel and a financial manager — both installable as an app (PWA). It runs 24/7 serving real patients, on zero-cost infrastructure.
Design decision: WhatsApp instead of a standalone app — patients already live there, so adoption has zero friction. Natural-language chat removes menus and forms.
Fig. 01 — Rafa handling a WhatsApp chat (patient data redacted) and the financial manager in real time.
Fig. 02 — How the pieces connect, from patient to booking.